Running Hero requires the OpenCL runtime. If it is not found on your system path, you will get an error similar to the following when attempting to run Hero.
"The program can't start because OpenCL.dll is missing from your computer. Try reinstalling the program to fix this problem."
Reinstalling in this case won't fix the issue because the OpenCL runtime is not included with the Hero install since they are usually included by default with standard graphics drivers. Consequently, the OpenCL runtime must be installed separately either by updating your graphics drivers or obtaining the CPU only runtime package. If you are a Northrop Grumman employee, you can install the Intel CPU OpenCL runtime from \\tpapp3\Sci1\Installations\OpenCL\opencl_runtime_16.1.2_x64_setup.msi.